1. Information We Collect
At Bufete360, we collect information that you provide directly when creating an account, using our services, or communicating with us. This includes:
- Registration information: name, email, firm name, position.
- Usage data: cases, documents, time records, and billing that you upload or create on the platform.
- Payment information: billing data processed through secure payment providers.
- Technical data: IP address, browser type, operating system, and service usage data.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services.
- Process transactions and send related notifications.
- Send technical communications, updates, and security alerts.
- Respond to your support requests.
- Comply with legal and regulatory obligations.
3. Data Security
We implement industry-standard security measures to protect your information, including:
- AES-256-GCM encryption for stored documents.
- In-transit encryption via TLS/HTTPS for all communications.
- Data isolation per firm — each firm has its own logical database.
- Complete audit trail of access and modifications.
- Role and permission-based access controls.
4. Sharing Information
We do not sell, rent, or share your personal information with third parties, except in the following cases:
- With your explicit consent.
- With service providers who help us operate the platform (payment processors, email services).
- When required by law or legal process.
5. Data Retention
We retain your information while your account is active or as needed to provide our services. Upon account cancellation, we will delete or anonymize your information within the timeframes established by applicable law.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Export your data in a readable format.
- Withdraw your consent at any time.
7. Contact
If you have questions about this privacy policy, you can contact us at support@bufete360.com.